Motorola G 4G Factory Reset Instructions

  1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
  2. The device will display different BOOT OPTIONS
  3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
  4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
  5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
  6. The device will display additional menu options (Text will appear in BLUE)
  7. Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to select this option
  8. Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
  9. Once the Formatting is complete, press the POWER key to confirm a REBOOT
  10. The device will reboot and start the normal power up sequence