- Press and hold the Power and Volume buttons at the same time
- While holding the Power and Volume buttons down, press and hold the Talk button (don't wait too long to press or it will power off).
- Relay will announce "Continue holding the buttons to Factory Reset the device" while you continue to hold
- The Relay will vibrate once the Factory Reset is starting and you can release the buttons
- Once the reset is complete, it will prompt you to go back and activate your Relay. This is normal and you will not be charged.
- After the reset, if it does not state, "Your Relay is not activated....", the factory reset was not completed, and you may need to repeat these steps.