Sansa Media Players

Factory Reset Instructions

In order to format / reset Sansa Personal media players, do the following :

  1. Ensure the USB cable is connected between the computer and the player.
  2. Turn the player off by pressing and holding the power button for at least 10 seconds.
  3. Slide the top slider switch to the "Hold" position.
  4. Press and hold in the record switch (on the side), while pressing and releasing the power switch to turn it back on
  5. The display should say...."USB mode V2.0 in MSD"...or something like that.
  6. The computer will detect the device as a 16Mbyte Sansa drive. Using Windows Explorer (right-click start button/explore), open the drive.
  7. The Sansa drive should contain a .TXT file. In the same folder as the TXT file, create another folder named - sansa.fmt
  8. Once the sansa.fmt folder has been created, unplug the USB cable and the player should automatically format.
  9. Once formatted, communication is again possible.