Sandisk Sansa Clip+

Factory Reset

1. Press and hold the large center button on the front AND connect the USB cable while holding the button down. This forces MSC mode.
2. Visit the following thread... http://forums.sandisk.com/t5/Clip-Clip/Sansa-Clip-Firmware-Update-01-02-15/td-p/150227 and download the Sansa Firmware Updater
3. Run the "exe" file and it should recognize your player and begin downloading new firmware. The version on my Clip+ was 01.02.09. It downloaded a ~21 MB file and installed in on my player automatically
4. Once the process is complete, the program will tell you to disconnect your player. Do this WITHOUT exiting the updater and WITHOUT turning off your player.
5. Your player should say that it is updating the firmware... mine did this then went black again
6. Turn your player back on and cross your fingers... it should work!

Soft Reset

1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.