Sony WH-1000XM2 Headphones

Soft Reset

  1. Press the power button and the NC/AMBIENT button simultaneously while charging.

Factory Reset

  1. Turn off the headset while the USB Type-C cable is disconnected.
  2. Press and hold the power button and the NC/AMBIENT button simultaneously for 7 seconds or more.
  3. The blue indicator flashes four times and the headset is completely reset.
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